Privacy Policy — Squeaky Clean Experts

1. Introduction

Squeaky Clean Experts ("we", "us" or "our") is committed to protecting the privacy of the individuals who use our residential cleaning services and visit our website. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your personal information.

2. Scope

This policy applies to personal information collected through our website, mobile pages, telephone, email communications, and in-person interactions when you request or receive residential cleaning services from Squeaky Clean Experts in the United States.

3. Information We Collect

We collect only the information necessary to provide services, communicate with you, and comply with legal obligations.

• Contact information: name, email address, phone number, service address.
• Account & booking data: appointment dates/times, service preferences, payment method (last 4 digits), invoices, service history.
• Payment information: we may collect payment card information via third-party processors (we do not store full card details on our servers).
• Communications: messages you send us (email, chat, phone recordings if applicable for quality and training).
• Technical and usage data: IP address, browser type, device identifiers, and analytics collected via cookies and similar technologies.

4. How We Use Your Information

• To schedule, manage, and deliver cleaning services and process payments.
• To communicate appointment confirmations, reminders, service updates, and support requests.
• To detect, prevent, and investigate fraud or other illegal activities.
• To improve our services, website functionality, and user experience through analytics.
• To comply with legal obligations and respond to lawful requests from authorities.

5. Legal Bases for Processing (where applicable)

If you are in jurisdictions with legal requirements (e.g., under applicable privacy laws), we rely on the following legal bases:

• Performance of a contract (to provide booked cleaning services).
• Legitimate interests (to maintain and improve services, prevent fraud, and ensure safety).
• Consent (for marketing communications where required).
• Compliance with legal obligations.

6. Sharing and Disclosure

We may share personal information under limited circumstances:

• Service providers: third-party vendors who process payments, send emails/SMS, host our website, or provide booking tools (they act only on our instructions).
• Business transfers: in the event of a merger, acquisition, or sale of assets.
• Legal reasons: to comply with laws or respond to lawful requests by public authorities.
• Protection: to protect our rights, property, safety, or that of our customers.

We will not sell your personal information for money. If that policy changes, we will update this Privacy Policy and provide required notices.

7. Cookies & Tracking

Our website uses cookies and similar technologies to provide basic functionality, remember preferences, and collect analytics. You can control cookie preferences through your browser settings; however, disabling certain cookies may degrade site functionality.

8. Third-Party Websites & Links

Our site may contain links to third-party websites (payment processors, maps, review platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no security measure is 100% effective; we cannot guarantee absolute security.

10. Data Retention

We retain personal information as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data and applicable laws.

11. Your Rights

Depending on your location and local law, you may have rights including:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal limitations).
• Opt-out of marketing communications.
• For California residents: additional rights under the California Consumer Privacy Act (CCPA).

To exercise these rights, contact us using the details below and we will respond as required by law.

12. Specific Notices (CCPA & GDPR summaries)

California Residents (CCPA): You may request disclosure of categories of personal information collected and shared in the last 12 months, request deletion, and opt-out of sale of personal information (we do not sell personal information). To submit a CCPA request, contact us using the contact details below.

EU/EEA Residents (GDPR): When applicable, you may have rights to access, rectify, erase, restrict or object to processing, and request data portability. Legal bases for processing include contractual necessity and legitimate interests. To exercise your GDPR rights, contact our Data Protection contact below.

13. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, contact us and we will take steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and notify customers as required by law.

15. Contact Information